What you need at Pick-up

Acceptable forms of payment

Accepted Credit Cards

The main driver must be in possession of a Credit Card in their own name when picking up the car. The Card must have enough available funds to cover the excess / deposit amount (which will be blocked on the Card for the duration of the rental). The Card will also be required to pay for local fees, extra equipment and anything purchased additionally at the car hire counter.

Rules around payment cards

If you pay by credit card, your bank may charge you an international transaction fee.

The payment card(s) used at the rental counter must be in the name of the main driver (the person named on the booking).

Credit cards need to be activated for international transactions and for payments abroad.

You’ll need to know the PIN of the payment card you are planning to use to pre-authorise your deposit.

Payment Cards

Accepted payment cards

The counter staff can only accept the following credit cards for the deposit:
(you’ll need to have the physical card with you – and prepaid, recharge or virtual cards are not accepted).

MasterCard

Visa

The counter staff can accept the following credit cards or debit cards, for purchases made locally:

American Express

Discover

Licence Requirements

When picking the car up, the main driver and any additional drivers will need to provide a full driving licence in their name.

Digital driving licences will not be accepted.

If you’ve had your driving licence renewed and it only shows the date it was renewed, you’ll need to prove when it was originally issued.

All drivers must have held their driving licence for at least 12 months.

It is each driver’s responsibility to find out what paperwork they need before driving in another country. For example, you may need a visa and/or International Driving Permit as well as your driving licence.

Each driver will need to provide a valid driving licence. If it is written in non-Latin characters, they’ll also need to provide a valid International Driving Permit or a certified translation. Any driver with a driving licence from outside Europe is advised to have an International Driving Permit as well.

Forms of identification

At the counter, you’ll need to provide:

Each driver’s full, valid driving licence

Your rental voucher

Additional documents

A credit card in the main driver’s name

Each driver’s passport

Rules around IDs

You’ll need to provide one of the following: (a) an airline boarding pass, (b) a train ticket, or (c) a ferry ticket. This must be for your return journey, and must show your departure time and date.

Rental Voucher / eVoucher

At pick-up, the car hire company will require EITHER a printed copy of the customer’s voucher OR an eVoucher. If this is not presented, the car hire company may not allow the car to be picked up, or may charge again for the rental.

When you booked your car, you booked a certain make and model ‘or similar’ (‘similar’ means same gearbox, similar size, similar engine, etc.). The counter staff may provide a different car – not the exact make and model that you were expecting.

Age Requirements

To drive this car, you must be at least 21.

To drive this car, you must be under the age of 75.

Arrival details

If you are arriving by plane, the car hire company needs your arrival flight number at least 3 days before your rental is due to start. If you do not provide your flight number, the car hire company cannot be held responsible if your plane is delayed and as a result your car is not available. Please ensure that you enter your flight number and not any other number the airline may have sent you, such as a confirmation number.

If your flight is delayed, please call the rental counter during their opening hours.